1. Digital product
MS Reach is downloadable Windows desktop software. No physical goods are shipped. Delivery occurs electronically after successful payment and order validation.
2. Delivery method
The installer and licence information are displayed on the order-confirmation page and/or sent to the purchaser’s registered email. The downloadable file is provided after successful payment and order validation.
Unless the order page states otherwise, download access is available for seven days or five downloads. Verified customers may request reissue through support.
3. Delivery timing
Successful orders are normally made available promptly after the payment provider confirms payment. Failed, pending, flagged or manually reviewed payments are not activated until confirmed.
4. Customer responsibilities
- Provide an accurate email address and check spam/junk folders.
- Secure the download link, installer, licence key and device.
- Confirm the computer meets the published Windows 10/11 and minimum system requirements before purchase.
- Download only from Malleable Software’s authorised source and scan unexpected files.
5. Delivery problems
If the link is missing, expired or fails, contact support@msreach.in with the order number and registered email. After verification, we will troubleshoot or reissue access where appropriate. Never send passwords, OTPs or private API keys.
6. Territorial limits
We may restrict sales or delivery where required by sanctions, export controls, payment-provider rules, local law or Company risk policy. Availability may vary according to payment-provider coverage and applicable law.
7. Contact
Support: support@msreach.in, +91 94224 19969. Support hours are Monday-Saturday, 09:30-18:30 IST, excluding public holidays, with an initial response target of two business days.